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Sr Product Support Engineer
Handling and execution of MARC contract of Joy Global Surface Mining Machines by providing Mechanical Engineering Support
Key Job Responsibilities
- Attending to various service matters pertaining to various Joy Global surface mining equipment that would include machine inspection, handling warranty issues and providing after-sales support for preferably Electric Rope shovels of capacity above 10 CuM.
- Maintain high level of safety and security standards and focus through the establishment of safe operating procedures, providing PPE and conducting regular safety meetings at the project site.
- Work in close coordination with Regional Manager – LCM Project located at Bilaspur.
- Work in close coordination with other departments including extending/drawing full support to/from cross-functional teams within the company to achieve the desired results.
- Active participation in service support against MARC contract already in existence in India.
- Responsible for spare parts business generation in coordination with the MARC team.
- Preparation of Yearly Budgets and Quarterly Forecasts, its tracking and achievement, in coordination with the MARC team.
- Work in close coordination with MARC team located at Korba.
Qualifications/Requirements
- Must hold a Degree in Mechanical Engineering and have more than 8 Years of Experience in testing, trouble shooting and general maintenance of HEMM preferably Electric Rope shovels of capacity above 10 CuM
- He should be willing to work in remote mine site locations.
- Hands -on expertise in diagnosing mechanical defects on equipment’s and implementing corrective measures.
- Should have the ability to support equipment upgrades, modifications, major rehabilitation of equipment’s and new Electric Rope shovel Installations.
- Should have the ability to lead and motivate team, ensure optimal performance of equipment in LCM Contracts, safety at work site for self and team.
- Customer handling & maintains good rapport with customer.
- Need to be adept in Inventory Management, Parts planning and forecasting.
- Should have soft skills which includes familiarity with software used for diagnosis of equipment, job scheduling, efficient report writing, knowledge in all seven MS office software.
- Experience and Knowledge in Repair / Reclamation of EMS Dipper, planetary gear boxes, screw compressors, preferred.
- Excellent organizational and communication skills, both verbal and non-verbal.
Additional Information
Diversity & Inclusion Commitment
At Komatsu we come from diverse backgrounds, with unique perspectives, experiences, and contributions. We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. We are authentic, ambitious, and innovative in our pursuit of Diversity & Inclusion. United, we are on a journey towards a sustainable future that creates value together.
Company Information
Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!
If you want to learn more about Komatsu, please visit our website at https://www.komatsu.com/ .